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Product Change Management System (PCMS)

Improve customer relations

Want to better customer relationships? Streamline contractual and sustainable processes?

This comprehensive service helps you deliver critical product information, including parts communications, product change or end-of-life announcements to your customers. Plus, it helps you track receipts and acknowledgements. Tools enable distribution control to key groups. The Product Change Management System helps you to:

  • Improve customer awareness
  • Minimize liability and risk
  • Retain market share
  • Improve customer experience

What’s Included

The Product Change Management System consists of configurable modules to solve specific customer and supplier communication requirements.

Public Notification

Distribute email notices of non-private product change information to a broad audience. Interested users register for the free service, allowing you to capture information about potential customers or customers who buy through indirect channels such as distributors or contract manufacturers.

Direct Customer Notification

Deliver targeted, closed-loop email distribution of product information to direct customers with a complete audit trail of sent and acknowledged notices to support due diligence related to regulatory and contractual compliance. Notices include your part number and the customer’s internal part numbers.

My Notifications

Manage all notifications sent to each individual user via a dashboard. You can view, search and manage historical notifications in one archive.

Search Database

Search for documents based on affected parts, document type, document number and other relevant parameters with this web-based tool. Search DB supports searches for both public and private documents by limiting search results to documents that each user has the right to see so that confidentiality is respected.

Administrative Tools
Manage customer, user and document data and change management notification rules. You can view notification history and acknowledgement status by document, customer and user.

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