Investing in Canadian CustomersBy Carl Garrison
Customers rely on IHS to offer high-quality energy information and decision-support solutions they need to make effective business decisions in an increasingly dynamic environment. To ensure we continue to provide the level of quality our customers have come to expect, last September we launched a $10 million initiative to reinvest in and enhance our Canadian energy information and products.
All the enhancements we’re making are based on customer recommendations gathered in the summer of 2010 and over 50 years of experience serving customers in Canada. Customers can follow our progress via a special website located at www.followIHS.com.
Our Canadian energy customers have asked IHS for several improvements: increased efficiency when working with IHS AccuMap®, better workflow integration between IHS solutions, higher quality energy information and increased access to IHS subject-matter experts. We’re already making progress in delivering in each of these areas.
We’re now making AccuMap even better by adding new functionality and improving usability, such as the new decline analysis functionality, new and enhanced data cards, and improvements in information consistency between AccuMap and other IHS products. But most importantly, we’ll be rolling out a new AccuMap map, query and user interface in the near future.
Better Support for Customer Workflows
Because customers working with IHS information don’t want to switch applications and disrupt their workflows, we’re focused on increasing application and platform integration. One of our achievements came with the recent integration of IHS PETRA®, IHS PetraSeis® and IHS GeoSyn™ for Geological Modeling. By integrating these offerings, we’ve created a seamless and complete geological and geophysical workflow solution that enables interpretation, synthetics and seismic modeling.
Coming soon, you’ll hear about how we’ve refined and simplified our AccuMap and PETRA integrated workflow, setting up a smooth transition between the products so as not to interrupt the steps needed to perform critical tasks. Users will be able to create queries and maps in AccuMap using IHS quality information and then launch PETRA directly from AccuMap to view and further analyse the information.
Continually Improved Energy Information
IHS continues to be unmatched in terms of the investment we’ve made in our information, our historic coverage and the depth and breadth of our data. Still, there’s always room for improvement. So when customers told us that they wanted even higher quality information, we took action. We’re reinvesting in our Land, Engineering and Well Log information and creating new information sets like the GDM Oil & Gas Pipeline Network, which we are developing with IHS partner Geomatics Data Management (GDM).
Increased Access to IHS Experts
With requests for access to our energy information experts increasing, we’re offering numerous ways for customers to connect with and learn from our employees. In recent months, we’ve created the IHS Customer Advisory Group—a team of IHS subject-matter experts dedicated to helping customers address information issues. The team works closely with IHS Customer Care, senior subject-matter experts, product management and industry organizations to solve information issues for our customers.
In addition, we have added new product specialists to support our IHS AccuSuite and PETRA users in a more comprehensive way. This increased capacity means that we can interact with customers more frequently—either on-site or in our training facilities—to share information, tips and tricks about the ever-improving platforms IHS provides.
Customers also can post questions at the expanded IHS Online User Community. The community, monitored by the Customer Advisory Group, IHS product managers and IHS Customer Care, includes discussion boards for several popular IHS energy offerings.
Carl Garrison is a vice president at IHS.