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About

Customer First

Your feedback is making a difference

Jerre SteadAs part of building our partnership with you, we want to share actions we are taking based on feedback from our ongoing Customers First surveys. Our focus continues to be improving the quality of our information and analysis, as well as the innovation of our products to make them easier to use. 

We are committed to keeping you FIRST in everything we do, so please continue to be part of our feedback process so we can be your valued partner each and every day.









Daniel YerginIHS provides leading insight with our global world
renowned experts

IHS experts are among the most respected in the world, including our very own Pulitzer Prize-winning author, Dan Yergin. Dan is one of the leading global experts on energy and a great example of the thousands of experts at IHS who research and analyze the world’s most critical topics impacting our economy, such as energy, automotive, chemical and sustainability among many. 

Dan won the Pulitzer Prize for his book, The Prize, and has written a new book, The Quest: Energy, Security and the Remaking of the Modern World, which will be officially released on September 20. The Quest continues the story begun in The Prize, demonstrating how energy is an engine of global political and economic change. Read a personal message from Dan about his new book.

A letter to IHS Customers about The Quest


Improving our products ease of use is our #1 priority

Here is your feedback over the past year:
  • "The interface is hard to use."
  • "The workflow between your products has greatly improved. Please continue to make it even better."
  • "Please make your search engines more intuitive."
  • "I can always rely on your products. It would be great to know when updates have been made to them."

Across the globe, we are making improvements daily to our products. You can follow our most recent innovations. We will continue to seek your feedback. You are our best source of ideas on how we can continue to provide you with ever better products and services. We want to earn your business each and every day. In the meantime, always feel free to share additional thoughts with me at jstead@ihs.com.

 

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