IHS Product Change Management System (PCMS)

Targeted, timely communications offer manufacturers significant opportunities to build valuable relationships with their customers.

With the IHS Product Change Management System (PCMS), you can implement tailored processes that ensure effective communication of critical information, such as:

• New product announcements
• Product change notices
• End-of-life notices
• Environmental compliance status
• Material declarations

PCMS provides management tools to control distribution to internal and external groups including:

• Customers
• Sales and sales engineering
• Customer support
• Service
• Prospects
• Suppliers and distributors
• Channel partners

A Full Range of Communication Options
With PCMS, it is easy to focus messages and manage distribution to build relationships with customers, suppliers, prospects and channel partners.

The PCMS modules offer a comprehensive process of creating and delivering part information to every constituency. Using templates, each step of the process is automated to ensure effective message approval and distribution.

Benefits:

• Strengthen customer relationships through improved, targeted communications
• Maintain a defensible audit trail to support contractual and regulatory requirements, and reduce liability and risk for obsolete take-back inventory
• Maintain design wins and retain market share
• Improve the user experience at the company’s website

Product Change Management System consists of configurable modules that can be implemented as required to solve your specific customer and supplier communication requirements.

Public Notification distributes email notices of non-private product information to a broad audience. Interested users register for this service at no charge to them, allowing component manufacturers to capture information about potential customers or customers who buy through indirect channels such as distributors or contract manufacturers.

Direct Customer Notification provides targeted, closed-loop email distribution of product information to direct customers with a complete audit trail of sent and acknowledged notices to support due diligence related to regulatory and contractual compliance. Customers are notified of impacted parts based on their purchase history. Additionally, notifications present both the manufacturer’s part numbers and the customer’s internal part numbers, for improved customer intimacy and satisfaction.

My Notifications provides a persistent view of the notifications sent to each individual user, so that users can view, search and manage their historical notifications in one archive.

Search DB offers a self-service web search tool that allows users to search for documents based on affected parts, document type, document number and other relevant parameters. Search DB supports searches for both public and private documents by limiting search results to documents that each user has the right to see so that confidentiality is respected.

Administrative Tools help the component manufacturer manage its customer, user and document data and notification rules. It also includes tools to allow the component manufacturer to view notification history and acknowledgement status by document, customer and user.

To understand how you will benefit using IHS Product Change Management System, we encourage you to download the brochure (PDF).

Download the Brochure - Parts Management Solutions (PDF)