| Product |
Phone / Fax |
Hours |
Email |
| Energy |
| U.S. and Canada |
America’s
Product
Support
(oil, gas and energy) |
Phone:
+1 800-468-3381 |
7:00 a.m. - 4:30 p.m.
MST |
productcallcenter@ihs.com
|
Canada
Product
Support
(oil, gas and log) |
Phone:
+1 403-770-4500 |
8:00 a.m. - 5:00 p.m.
MST |
support.cdn@ihs.com
|
Field Direct
Support |
Phone:
+1 800-826-0691 |
7:00 a.m. - 5:00 p.m.
MST |
Fd_support@ihs.com
|
Petra
Support |
Phone:
+1 918-971-7071
ext 2
or
+1 800-468-3381
select option 3,
when transferred
select option 2
Phone:
+1 403-770-4500
ext 1 (Canada) |
8:00 a.m. - 5:00 p.m.
CST |
Petrasupport@ihs.com
|
IHS Herold
Client Services |
Phone:
+1 203-847-3344
or
+1 713-369-0219 |
8:30 a.m - 6:00 p.m.
EST |
research@ihsherold.com
(research requests)
accounts@ihsherold.com
(account services) |
| International |
All IHS Product
and Services |
Phone:
+44 (0) 1344328300 |
Monday - Friday
(except
Bank holidays)
8:30 a.m. - 5:30 p.m.
UK time zone |
customer.support@ihs.com
Web form |
| Product Lifecycle |
| U.S. and Canada |
Engineering
Support Center |
Phone:
+1 800-447-3352
Fax:
+1 303-397-2599
TDD:
+1 303-754-4032 |
6:00 a.m. - 5:00 p.m.
MST |
supportcenter@ihs.com
|
| International |
All IHS Product
and Services |
Phone:
+44 (0)1344328300 |
Monday - Friday
(except
Bank holidays)
8:30 a.m. - 5:30 p.m.
UK time zone |
customer.support@ihs.com
Web form |
| Environment |
| U.S. and Canada |
opsInfo and
ecoAsset Manager
Support |
Phone:
+1 650-623-9889 |
24 hour support:
6:00 p.m. Sunday
- 6:00 p.m. Friday PST |
support@esp-net.com
|
Comply Plus,
DolphinRTK,
GPS and eco
Support |
Phone:
+1 800-275-6737
or
+1 503-635-6455
(Outside of U.S.) |
8:00 a.m. - 5:00 p.m.
PST |
support@dolphinmsds.com
(Technical Support)
information@dolphinmsds.com
(General Support) |
HMMS
Support |
Phone:
+1 877-565-4234 |
5:30 a.m. - 5:00 p.m.
MST |
hmms.support@ihs.com
|
| International |
All IHS Product
and Services |
Phone:
+44 (0)1344328300 |
Monday - Friday (except
Bank holidays)
8:30 a.m. - 5:30 p.m.
UK time zone |
customer.support@ihs.com
Web form |
| Security |
| U.S. and Canada |
| IHS Jane's |
Phone:
+44 (0) 2087003866 |
9:00 a.m. - 5:00 p.m.
UK time zone |
Jane's Feedback Form |
Lloyd's
Register-Fairplay |
Phone:
+1 305-718-9929
Fax:
+1 305-718-9663 |
8:00 a.m. - 5:00 p.m.
EST |
customer.services@lrfairplay.com
|
| International |
| IHS Jane's |
Phone:
+44 (0) 2087003866 |
9:00 a.m. - 5:00 p.m.
UK time zone |
Jane's Feedback Form |
Lloyd's
Register-Fairplay |
Phone:
+44 1737 379000
Fax:
+44 1737 379001 |
Monday - Friday
(except
Bank holidays)
8:30 a.m. - 5:30 p.m.
UK time zone |
customer.services@lrfairplay.com
|
All other
IHS Product
and Services |
Phone:
+44 (0)1344328300 |
Monday - Friday
(except
Bank holidays)
8:30 a.m. - 5:30 p.m.
UK time zone |
customer.support@ihs.com
Web form |
| IHS Global Insight |
U.S, Canada,
and International |
IHS
Global Insight |
Phone:
+1 800-933-3374
or
+1 781-301-9200
(Outside of U.S.)
|
8:00 a.m. - 6:00 p.m.
EST |
support@ihsglobalinsight.com
|
| IHS Cera |
| U.S. and Canada |
IHS CERA
Member Support
Center
(North America) |
Phone:
+1 800-597-4793 |
8:30 a.m. - 5:30 p.m.
EST |
info@cera.com
|
| International |
IHS CERA
Member Support
Center
(International) |
Phone:
+1 866-962-1692 |
8:30 a.m. - 5:30 p.m.
EST |
info@cera.com
|