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Download “IHS Global Scenarios”
White Paper

Results of our Economy Poll and
comments from Chief Economist,
Nariman Behravesh

You Make a Difference Every Day

We appreciate your business and trust in us. As part of building our relationship with you, we want to share some of the actions we are taking based on our customers' feedback.

Jerre Stead Today, I will highlight ways we are creating more value for you as we bring information and analysis together from IHS Global Insight, IHS Jane's and IHS CERA. I will also share with you changes we have made to our annual customer survey based on customer feedback. We are committed to keeping you FIRST in everything we do, so please continue to be part of our feedback process so we can be your valued partner each and every day.

Helping our customers to be flexible, adaptive, and prepared for abrupt changes in the business environment

IHS has been a trusted source providing critical technical information, decision-support tools, and consulting services since 1959. One of the principal tools that we bring to bear is scenario planning. The IHS Global Scenarios Initiative is the latest example of our efforts in this area and the first to combine the integrated insights from across our company.

The scenario process aims to enhance the speed and quality of business decision making, especially during periods of turbulence or great uncertainty. Over the next several months, industry experts from IHS CERA, IHS Global Insight, IHS Jane's, IHS Herold, and Lloyd's Register-Fairplay will collaborate with clients and select external experts to develop a series of industry-focused scenarios that enable clients to better test and fine tune their strategy. The first three industries to be addressed are energy, automotive, and the aerospace and defense industry.

We are pleased to provide you with a complimentary White Paper that further explains how scenario planning can be leveraged by you and your company to gain a competitive advantage.

Making improvements to how we listen and act on our customers' feedback

We heard from over 2,500 customers in our 2008 Annual Survey. We learned what we are doing well and what we need to do better. There was one theme that stood out specific to our process for gathering customer feedback:

"Please avoid lengthy surveys."
"Forward conclusions from survey to those who took the time to respond."

So while we heard customers are happy to give us feedback, we have to do a better job at making our touch point with you feel much better! As a result of this feedback we have made the following changes to our annual customer survey:

Shortened the number of questions from 74 to 10
Include more customers in our feedback loop process, from inviting 21K to inviting over 300K customer contacts globally
Follow up with our customers after the survey to let them know what we are doing as a result of their feedback

We are making these changes because we believe the only way we will get better as a company is from your feedback.

You will be getting an invite to our 2009 annual survey on October 6. We appreciate your business and more importantly your feedback. We will share with you following our survey in October, what we heard and what we are going to do based on your feedback.

We look forward to continuing our partnership with you.